Microsoft will no longer provide security updates or support for PCs running Windows® 7 after January 14, 2020, therefore it will not be possible to continue supporting this operating system.
It may still be possible to play FINAL FANTASY XIV on Windows® 7 systems even after the end of support. However, after discontinuing support, as a general rule, we will no longer be able to provide assistance with problems arising as a result of the operating system.
After the end of support, Square Enix may respond to requests for technical support with Windows® 7 issues but this support will be limited and provided on a case-by-case basis.
Thank you for your understanding and continued support.