I sincerely apologise for the inconvenience caused by the issue with the housing lottery system. Allow me to explain the current situation and our next steps as we investigate the problem.
Firstly, we understand that this is a major issue, and are prioritizing our investigation into the matter. We are working to identify the issue in the corresponding program; however, as the process is very complex and there are many patterns involved for the lottery conditions, it will require some time to pinpoint the problem.
We sincerely apologise for the inconvenience, but we ask for your patience a little while longer as focus our efforts on the investigation.
As we investigate and address the issue, we will be extending the result announcement period which was previously set to end on Wednesday, 20 April 2022 at 14:59 (GMT) / 15:59 (BST) / Thursday, 21 April 2022 at 12:59 (AEST).
* We will not enter into the next lottery cycle until the investigation is complete and the situation is addressed.
We apologise for the inconvenience this is causing to our players. We will continue to work on identifying the cause of the issue and addressing it so that the lottery system correctly determines the winner and displays the proper results.
* Please see the Topics post below for further details.
Issue with the Housing Lottery System (Apr. 16): Follow-up 2