During the maintenance conducted on Jul. 30, 2024 6:00 to 09:00 (GMT) / Jul. 30, 2024 7:00 to 10:00 (BST) / Jul. 30, 2024 16:00 to 19:00 (AEST), we have issued compensation for a bug that was occurring in the Companion app during the following period.

■Date and Time of Issue
Jun. 28, 2024 11:00 to Jul. 5, 2024 12:00 (GMT)
Jun. 28, 2024 12:00 to Jul. 5, 2024 13:00 (BST)
Jun. 28, 2024 21:00 to Jul. 5, 2024 22:00 (AEST)

■Issues That Were Occurring
・In Retainer Ventures, sometimes it was possible to send a retainer to procure items even if the item level was insufficient.
・In retainer ventures, sometimes the number of reward items was higher than it should be.

■■Compensation Eligibility and Details
▽Eligible Customers
Customers who received fewer reward items than displayed when they executed a retainer venture from the Companion app.

*Compensation was provided in the following cases.
・ If you executed delivery missions on the Companion app while the issue was occurring, and then received the rewards in-game.
・If you executed delivery missions in the Companion app while the issue was occurring, and received the rewards in-app after the issue was fixed.

▽Compensation Details
The Kupo Nuts or Mog Coins that were consumed when executing the delivery mission will be compensated with complimentary Mog Coins.

*The compensated Mog Coins will be displayed as “Compensatory Mog Coins” in the Companion app menu under Account > History > Gained.

If you believe that you are eligible but have not been compensated, please contact the FINAL FANTASY XIV Support Centre with the following information.

■Required Information:
・Character Name
・Home World
・Retainer Name
・Name of the item from the retainer venture (If you do not remember, please state “Unknown”)
・The date and time of the retainer venture (If you do not remember, please state “Unknown”)

FINAL FANTASY XIV Support Centre
https://sqex.to/rJA

We apologise for any inconvenience this may have caused.