During the time listed below, there was an issue where character images were not displaying properly on the Lodestone, Online Store, Mog Station, FINAL FANTASY XIV Companion, and FINAL FANTASY XIV forums.

The issue has been resolved. If an incorrect image was loaded during the affected time period, please change your gear with the relevant character and then log out to resolve the issue. The character image will be updated shortly after logging out.

We apologise for any inconvenience this may have caused.

[Date & Time]
Jul. 14, 2025 6:00 to 7:00 (GMT)
Jul. 14, 2025 7:00 to 8:00 (BST)
Jul. 14, 2025 16:00 to 17:00 (AEST)

[Details]
Character images might not be displayed properly on Lodestone, Online Store, Mog Station, FINAL FANTASY XIV Companion, and FINAL FANTASY XIV Forums.

[Cause]
Server Setting Issue

[Affected Services]
- Lodestone
- Online Store
- Mog Station
- FINAL FANTASY XIV COMPANION app
- FINAL FANTASY XIV Forums