News

[Recovery]Recovery from Support Centre & Helpdesk Technical Difficulties (Apr. 27)

We are pleased to announce that the Support Centre and in-game Helpdesk technical difficulties are now resolved.

Users are now able to send enquiries and reports.

Should you still get an error message when sending a message please make sure to try again.

We apologise for any inconvenience this may have caused we thank you for your understanding.

[Date & Time]
From Apr. 27, 2020 15:43 to 18:52 (BST)

[Details]
Unable to send enquiries and reports to the Support Centre and in-game Helpdesk

[Cause]
Heavy stress loads on the server equipment

[Affected]
Customers requiring support

* Updated: Aug. 18, 2020 08:20 (BST)
Cause updated.
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