News

Square Enix Europe Support Centre Limited Services (Apr 5)

We regret to announce that due to ongoing high ticket volumes, the EU Support Centre is temporarily making the live chat service unavailable.

Please be assured that all queries can still be submitted via email and our web forms. We will endeavour to respond to you as quickly as we can but please be aware that it may take us a little longer to reply than usual.
We are very sorry for any inconvenience this may cause and hope to resume chat support as soon as possible.

We encourage you to make use of the in-game Knowledge Base articles in the Support Desk menu (for FINAL FANTASY XIV) or from the Support Centre website at https://support.eu.square-enix.com/ before submitting a ticket.

We thank you for your patience and understanding in this matter.

[Date & Time]
From April 5, 2024

[Details]
Chat Support Service unavailable

[Cause]
High Call Volume

[Affected Services]
Chat support

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