News

[Follow-up]Square Enix European Support Centre Limited Services (Jun. 22)

We are currently receiving a much higher volume of contacts than usual and as a result it may take us a little longer to respond to your query.

Our Support Centre team continues to work from home and to help us reply to all queries as quickly as possible, we are only providing support via email at the moment.

Game Master support remains available, but we strongly encourage you to make use of our Knowledge Base articles at https://support.eu.square-enix.com/ before submitting a ticket as this helps us to prioritise the most urgent cases.

We would like to apologise for any delays in response you're experiencing and thank you for your patience and understanding.

Rest assured we are working hard to resume chat support as soon as possible and doing our very best to address all of your enquiries as soon as we can.

[Date & Time]
From May 26, 2021

[Details]
Live support services unavailable

[Cause]
Reduced support capacity

[Affected Services]
Square Enix EU Support Centre
- Chat and Phone support
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