We are pleased to announce that the technical difficulties preventing players from properly accessing some features of the FINAL FANTASY XIV COMPANION app using characters on NA data centre Worlds have been resolved.

We apologise for any inconvenience caused, and we thank you for your patience.

[Date & Time]
January. 10, 2025 from 10:12 to 12:39 (GMT)
January. 10, 2025 from 21:12 to 23:39 (AEDT)

[Details]
Users with characters on the North American data centre Worlds would experience the following when using the FINAL FANTASY XIV Companion app:
・An error would occur when using the retainer venture feature
・Sales notifications for items on the market could not be received
・Widgets could not be updated

[Cause]
Communications carrier network issue

[Affected Service]
FINAL FANTASY XIV Companion App

*Updated on Jan. 15, 2025 2:50 a.m. (GMT)
*Updated on Jan. 15, 2025 1:50 p.m. (AEDT)
Cause has been updated.