We are currently experiencing technical issues with the FINAL FANTASY XIV Companion App where users with characters on the North American data centre are unable to properly access certain features of the app.

We are currently investigating and addressing the issue. We apologise for any inconvenience this may be causing and thank you for your patience and understanding.

[Date & Time]
From Jan. 10, 2025 10:12 (GMT)
From Jan. 10, 2025 21:12 (AEDT)

[Details]
Users with characters on the North American data centre may experience the following when using the FINAL FANTASY XIV Companion app:
・An error occurs when using the retainer venture feature
・Sales notifications for items on the market are not received
・Widgets cannot be updated

[Cause]
Under investigation

[Affected Service]
FINAL FANTASY XIV Companion App