We apologise for any inconvenience caused, and we thank you for your understanding.
[Date & Time]
Sep. 10, 2021 15:10 to 16:04 (GMT)
Sep. 10, 2021 16:10 to 17:04 (BST)
・Unable to log in when registering under a new account.
・If the "Expansion Package" was purchased for PlayStation®4 & PlayStation®5 versions during the period of the technical difficulty, the log in was not possible.
・Unable to create a free account on the "Free Trial" website.
・If a new user starts using the service of the FINAL FANTASY XIV Companion app during the time of the outage, the "Free Plan" and newly subscribed "Premium Option" will be delayed from being reflected in-game.
・Service contract procedures and optional services were unavailable via the Mog Station.
・Items could not be purchased via the Online Store.
・Delays in the delivery of purchased items from the Online Store.
・Unable to change account information or use payment features in the Square Enix Account Management System..
Server Program Issue
- FINAL FANTASY XIV
- FINAL FANTASY XIV Companion App
- Online Store
- Mog Station
- Square Enix Account Management System