The issues below have been confirmed.
We are currently investigating the issues and working to address them.

[Known Issues]

■Players are unable to obtain "Eden's Promise card" in the raid dungeons "Eden's Promise: Eternity" and "Eden's Promise: Eternity (Savage)."

We apologise for any inconvenience this may be causing and thank you for your understanding.

*Updated Jan. 12, 2021 17:30 (GMT):
The above issue has been addressed with the maintenance performed on Jan. 12, 2021 6:00 to 11:30 (GMT).