Between the times listed below, some players were unable to access the “Support Desk” feature from the System menu.
The issue has now been resolved. We sincerely apologise for any inconvenience this may have caused.

[Date & Time]
Apr. 19, 2026 9:25 to 14:05 (GMT)
Apr. 19, 2026 10:25 to 15:05 (BST)
Apr. 19, 2026 19:25 to Apr. 20, 2026 0:05 (AEST)

[Details]
The “Support Desk” feature could not be accessed from the System menu.

[Cause]
System configuration issue

[Affected Service]
FINAL FANTASY XIV