During the time below, we experienced technical difficulties that may have prevented users from using The Lodestone. We are pleased to announce that the technical difficulties have been resolved.

We apologise for any inconvenience this may have caused and thank you for your patience while the matter was being addressed.

[Date & Time]
Nov. 26, 2025 23:20 to 23:55 (GMT)
Nov. 27, 2025 10:20 to 10:55 (AEDT)

[Issue Details]
・Characters who had not logged in to the Lodestone for a certain period of time or were logging in for the first time, could not log in to Lodestone.
・Character information on the Lodestone was not updating.

[Cause]
Communications carrier network failure

[Affected Service]
・The Lodestone