We are pleased to announce that the technical difficulties preventing players from accessing some FINAL FANTASY XIV COMPANION app features.

We apologise for any inconvenience caused, and we thank you for your patience.

[Date & Time]
Feb. 9, 2026 6:00 to Apr. 18, 2026 12:11 (GMT)
Feb. 9, 2026 6:00 to Apr. 18, 2026 13:11 (BST)
Feb. 9, 2026 17:00 to Apr. 18, 2026 22:11 (AEST)

[Details]
When navigating to the "Forgot your ID or password?" page from the Square Enix Account login screen within the companion app, an error occurred and users could not proceed.

[Cause]
System settings issue

[Affected Service]
- FINAL FANTASY XIV COMPANION app