The issue is being investigated and addressed, and new updates will follow as additional information becomes available.
We apologise for any inconvenience this may be causing and we thank you for your understanding.
[Date & Time]
From May 15, 2022 10:53 (GMT)
From May 15, 2022 11:53 (BST)
From May 15, 2022 20:53 (AEST)
- Unable to access affected Worlds.
- Unable to travel to affected Worlds via World Visit System.
- Unable to change Home World to that of the affected World using the Update Home World service.
- Players who are mid-duty on an affected World will be disconnected from the server upon exiting the duty, and will be unable to log back in until World recovery.
- Unable to use free company chat when visiting another World while Home World is affected.
- Unable to use some FINAL FANTASY XIV COMPANION app features while Home World is affected.
Server equipment issue
*Update: May 15, 2022 13:50 (BST)
Updated cause of issue