We are pleased to announce that the technical difficulties preventing players from accessing some FINAL FANTASY XIV COMPANION app features when using characters on NA data centre Worlds have been resolved.

We apologise for any inconvenience caused, and we thank you for your patience.

[Date & Time]
Jan. 1, 2026 7:16 to 9:10 (GMT)
Jan. 1, 2026 18:16 to 20:10 (AEDT)

[Details]
The following features of the FINAL FANTASY XIV Companion App could not be accessed when using characters from NA data centre Worlds:
- Using characters from NA data centres would sometimes cause an error when utilising certain features
- Using characters from NA data centres would sometimes prevent the retrieval of Cosmic Exploration data

[Cause]
Server equipment issue

[Affected Service]
- FINAL FANTASY XIV Companion App