News

[Recovery]Recovery from Square Enix Account Management System Issue (Feb. 7)

We are pleased to announce that the technical difficulties with login to the Square Enix Account Management System has been resolved.

We apologise for any inconvenience this may have caused.

[Date & Time]
Feb. 7, 2020 15:30 to 18:55 (GMT)

[Details]
- Not able to log in to FINAL FANTASY XIV
- Not able to log in to Lodestone
- Not able to login to the Mog Station.
- An error is displayed when using the Mog Station after logging in.
- Not able to login to the FINAL FANTASY XIV Companion App.
- Not able to login to the FINAL FANTASY XIV forum.
- Not able to login to the Square Enix Account Management System
- An error is displayed when using the Square Enix Account Management System after logging in.

[Cause]
Server equipment issues

[Affected Services]
・FINAL FANTASY XIV
・The Lodestone
・Mog Station
・FINAL FANTASY XIV Companion App
・FINAL FANTASY XIV Forum
・Square Enix Account Management System

*Updated Feb. 10, 2020, 08:40. (GMT) Added an instance of the same issue, which happened on Feb. 7, 2020 2:30 to 7:00 (GMT).
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