Current Known Issues (Aug. 7)
We have identified the issues listed below, which are being investigated and addressed. Additional information will follow as the situation develops.
■In the quest “In the Shadow of the Tower” in “Occult Crescent: North Horn”, if you move to “Occult Crescent: North Horn” after completing the objective in “Occult Crescent: South Horn” (reaching Knowledge Level 40), the icon above the NPC’s head will not update to indicate that the objective has been completed.
*Logging out and logging back in will resolve this issue and allow you to complete the quest. We apologise for the inconvenience, but please try logging back in.
*The above issue was addressed with the maintenance performed from Sep. 8, 2026 6:00 to 9:25 (GMT) / Sep. 8, 2026 7:00 to 10:25 (BST) / Sep. 8, 2026 16:00 to 19:25 (AEST). (Updated Sep. 8, 2026, 12:00 p.m. (GMT) / Sep. 8, 2026 1:00 p.m. (BST) / Sep. 8, 2026 10:00 p.m. (AEST))
■ In Crystalline Conflict, the limit gauge displayed in the party list for both allied and enemy teams shows no visual change as it accumulates. (Nintendo Switch™ 2 version only)
*The limit gauge still accumulates correctly and will flash upon reaching the maximum value.
*The limit gauge for the player which is not on the party list is displayed correctly.
*The above issue was addressed with the maintenance performed on Aug. 14, 2026 6:00 to 8:50 (GMT) / Aug. 14, 2026 7:00 to 9:50 (BST) / Aug. 14, 2026 16:00 to 18:50 (AEST). (Updated Aug. 14, 2026 11:00 (GMT) / Aug. 14, 2026 12:00 (BST) / Aug. 14, 2026 21:00 (AEST))
■In the “Buy FFXIV Coins” section of the launcher, selecting any type of FFXIV Coin does not redirect you to the FFXIV Coin purchase screen on the Nintendo eShop. (Nintendo Switch™ 2 version only)
*You can purchase FFXIV Coins via “In-Game Items” by accessing the game's options (+ button) from the console's HOME menu, selecting “Software Information” → “Go to Nintendo eShop,” and navigating to the product information page.
*The above issue was addressed with the maintenance performed from Sep. 8, 2026 6:00 to 9:25 (GMT) / Sep. 8, 2026 7:00 to 10:25 (BST) / Sep. 8, 2026 16:00 to 19:25 (AEST). (Updated Sep. 8, 2026, 12:00 p.m. (GMT) / Sep. 8, 2026 1:00 p.m. (BST) / Sep. 8, 2026 10:00 p.m. (AEST))
■ An incorrect error message is displayed when accessing the launcher using a user account that does not have the game registered. (Nintendo Switch™ 2 version only) *Currently, the error message "A technical issue has occurred." may be displayed. If this message appears, it is possible that you are signed in with a Nintendo Switch™ 2 user account that has not purchased FINAL FANTASY XIV. Please verify that you are using the correct user account.
We sincerely apologise for any inconvenience caused.
■In the quest “In the Shadow of the Tower” in “Occult Crescent: North Horn”, if you move to “Occult Crescent: North Horn” after completing the objective in “Occult Crescent: South Horn” (reaching Knowledge Level 40), the icon above the NPC’s head will not update to indicate that the objective has been completed.
*Logging out and logging back in will resolve this issue and allow you to complete the quest. We apologise for the inconvenience, but please try logging back in.
*The above issue was addressed with the maintenance performed from Sep. 8, 2026 6:00 to 9:25 (GMT) / Sep. 8, 2026 7:00 to 10:25 (BST) / Sep. 8, 2026 16:00 to 19:25 (AEST). (Updated Sep. 8, 2026, 12:00 p.m. (GMT) / Sep. 8, 2026 1:00 p.m. (BST) / Sep. 8, 2026 10:00 p.m. (AEST))
■ In Crystalline Conflict, the limit gauge displayed in the party list for both allied and enemy teams shows no visual change as it accumulates. (Nintendo Switch™ 2 version only)
*The limit gauge still accumulates correctly and will flash upon reaching the maximum value.
*The limit gauge for the player which is not on the party list is displayed correctly.
*The above issue was addressed with the maintenance performed on Aug. 14, 2026 6:00 to 8:50 (GMT) / Aug. 14, 2026 7:00 to 9:50 (BST) / Aug. 14, 2026 16:00 to 18:50 (AEST). (Updated Aug. 14, 2026 11:00 (GMT) / Aug. 14, 2026 12:00 (BST) / Aug. 14, 2026 21:00 (AEST))
■In the “Buy FFXIV Coins” section of the launcher, selecting any type of FFXIV Coin does not redirect you to the FFXIV Coin purchase screen on the Nintendo eShop. (Nintendo Switch™ 2 version only)
*You can purchase FFXIV Coins via “In-Game Items” by accessing the game's options (+ button) from the console's HOME menu, selecting “Software Information” → “Go to Nintendo eShop,” and navigating to the product information page.
*The above issue was addressed with the maintenance performed from Sep. 8, 2026 6:00 to 9:25 (GMT) / Sep. 8, 2026 7:00 to 10:25 (BST) / Sep. 8, 2026 16:00 to 19:25 (AEST). (Updated Sep. 8, 2026, 12:00 p.m. (GMT) / Sep. 8, 2026 1:00 p.m. (BST) / Sep. 8, 2026 10:00 p.m. (AEST))
■ An incorrect error message is displayed when accessing the launcher using a user account that does not have the game registered. (Nintendo Switch™ 2 version only) *Currently, the error message "A technical issue has occurred." may be displayed. If this message appears, it is possible that you are signed in with a Nintendo Switch™ 2 user account that has not purchased FINAL FANTASY XIV. Please verify that you are using the correct user account.
We sincerely apologise for any inconvenience caused.
